ace rental cars - taupo airport car hire companies
ace rental cars depot information
Ace Rental Cars Rental Terms for travel between 01-Sep-2018 and 31-Dec-2024
Driving in New Zealand should be a safe and enjoyable experience. If your customers have never driven in New
Zealand before, ACE Rental Cars ask that you familiarise yourself and your customers with the recent NZTA
1) RENTAL COLLECTION
Ace Rentalcars is located ‘off airport’ and on the outskirts of city perimeters.
A courtesy shuttle is provided at selected locations for collection and return from/to airport. See location
information for details.
For Airport Pick Ups:
Once Customers have collected their luggage and cleared customs & immigration they should call the local free
phone or the branch telephone number to arrange collection.
2) RATES & INCLUSIONS
Ace Rental Cars rates are issued in New Zealand Dollars (NZD) and are available at all participating locations in
All Ace Rental Cars Rates Include:
• Unlimited Kilometers
• GST at 15%
• Premium Location Fees
• Damage Cover with Standard Excess
• 24 Hour Roadside Assistance
All Ace Rental Cars Rates Exclude:
• Reduced or Zero Excess Cover
• One Way Fees
• Out of Hours Fees
• Optional extras
3) ADDITIONAL FEES
The following fees are not included in the Rates and are payable locally to the Ace Rental Cars Branch.
All Fees are inclusive of GST.
AFTER HOURS COLLECTION FEE
Out of Hours bookings will only be confirmed if the full customer contact details are provided to Ace Rental
Cars at the time of reservation including an email address and local contact telephone number.
After Hours collections are only permitted at the following locations and the below charges will apply.
Location $NZD Incl GST
Auckland Airport, Christchurch Airport, Wellington Airport $30.00
*Picton, Queenstown Airport $60.00
A minimum of 72hours advanced booking time is required for all out of hour’s reservations.
Ace Rental Cars will not be responsible for any out of hours bookings not met due to no customer information being
4) RENTAL CONDITIONS
All rentals are subject to Ace Rental Cars Standard Rental Terms & Conditions which are issued with the customers
Rental Agreement. A copy of the Rental Terms and Conditions is available on request.
A Rental Day consists of a consecutive 24 hours.
When returning a vehicle, a grace period of 59 minutes is permitted, after which the customer will be liable
for an extra days hire at the current applicable daily rate.
No refunds will be given on any unused rental day charge.
Ace Rental Cars request that all Flight numbers and arrival times are given for all rental reservations with an airport
pick up at the time of reservation to ensure shuttle delivery is available.
Should a Customer wish to extend a rental once the vehicle has been collected, this is permitted and will be
charged to the customer/renter direct at the applicable daily rate
All renters must hold a Credit Card which will be required for a security deposit and any locally paid items.
Debit Cards and EFTPOS are not accepted.
DEBIT/CREDIT CARD SURCHARGE
- A 1.99% card surcharge will apply to ALL TRANSACTIONS made to Ace with Visa, Mastercard and American Express Debit/Credit Cards from 1 August 2019.
A bond will be held on all rentals – see section 6 for details of BOND amounts. A valid credit card is required for the
5) AUTHORISED DRIVER REQUIREMENTS
All Reservations should be made in the name of the Authorised Driver/Main Renter.
MINIMUM DRIVER AGE
Minimum 18 years old. No maximum age limit providing the client is still carrying a valid and full license.
All renters must hold a valid full driving license which must be presented at commencement of hire. Provisional,
Restricted and Probationary licenses are not accepted.
If an Overseas licenses is not in English it must be accompanied by an International Drivers Permit (IDP) or/and
an approved translation document. This must be presented along with the original license.
Please see the following link for full details on Driver License requirements in New Zealand.
6) RENTAL PROTECTION
Standard Damage Cover with Excess is included in all the rates.
7) ONE WAY FEES
One Way rentals are permitted on ACE Vehicles and are payable locally direct to the branch.
8) DRIVING RESTRICTIONS
Ace vehicles are not permitted to be driven on the following roads within New Zealand. Doing so will void any Excess
Reduction Policy, if damage occurs due to non-compliance the full bond will be charged.
• Any Off Road tracks
• Roads that are NOT tar sealed or metal
• Skippers Canyon, Queenstown
• The road to Macetown, Queenstown area
• Tasman Valley Road, Mount Cook area
• ALL Beaches including 90 mile beach
9) OPTIONAL EXTRAS
All Optional Extras must be requested at the time of reservation. Ace Car Rentals cannot guarantee availability of
these items if not pre-booked.
All Optional Extras Fees are to be paid locally at time of rental.
All children are required by New Zealand Law to travel in child vehicle restraints up to and including the age of 7
Years or 148cms in height.
Seat Type Age Range Rental Fee $NZD Option Code
Rear facing child seat 0 – 1 year $10 per day, max $50 per rental CST
Forward facing child seat 1 year + $10 per day, max $50 per rental CST
Child booster seat 4 year + $10 per day, max $50 per rental BST
GPS Navigation System
These are subject to availability at time of pick up
GPS $NZD Per Day (Uncapped) Option Code
$10.00 inclusive of GST GPS
Additional drivers may be included and covered under the terms of the Rental Agreement provided they present a
current Driver License at the commencement of the hire. Additional Drivers are included in the Ace Rental Cars
Ace PLUS cover option.
Additional Driver $NZD Per Day per Driver
$2.00 Inclusive of GST
Snow Racks and Chains
Equipment Cost Available vehicle types Option Code
Snow Chains $40 per rental Available vehicle types: All
Ski/Snowboard Racks $25 per rental Available vehicle types: Subaru Legacy, Toyota Rav4,
Toyota Estima, Kia Carnival SKR
It is the renter’s responsibility to ensure that Snow Chains are fitted when required during the winter season (JuneOctober) in Queenstown Lake District and Milford Sound.
Renters must also adhere to all local bylaws.
‘At the discretion of an enforcement officer or an authorized officer, the driver of any vehicle may be required to fit
snow chains to such vehicle on any road and no person shall drive, or direct, or allow such vehicle to be driven without
snow chains fitted’
The fines for non-compliance are detailed below and the renter will be responsible for paying these direct to the local
Queenstown Lake District $150
Milford Sound Road $750
Following a number of recent incidents in the Wintery Road conditions in the Queenstown Lake District and Ski Fields,
Ace Rental Cars have updated their advice on vehicle suitability.
Ace recommend that the following car groups are confirmed for customers wishing to drive into the ski fields:
Vehicle Group Car Class Sipp Code
Group FA Full Size FWBR
Group JA SUV JGDR
Snow Chains will be a mandatory requirement for any of following car groups that are to be driven into the ski fields
The following vehicles may not be driven into the ski fields.
Vehicle Group Car Class Sipp Code
Group ZA Super Saver ACAR
Group BA Economy DDAR
The optional ACE TOLL PACKAGE will be available for purchase from all Ace NZ locations and covers all toll usage on the following toll roads within the North Island
- Auckland Northern Gateway toll road
- Tauranga Eastern Link toll road
- Tauranga Takitimu Drive toll road
- The ACE TOLL PACKAGE is available at $6.00NZD including GST per rental, per 30-day single rental period.
TOLL ADMIN FEE
- A TOLL ADMIN FEE will apply to all rentals that have used a toll road within New Zealand but have not opted for the ACE TOLL PACKAGE.
- The TOLL ADMIN FEE is $23.00NZD including GST per rental
10 - ?NZ Multi Island Policy:
- A booking can be made starting on one Island and ending on another, however Ace vehicles are not permitted to cross between the Islands.
- North to South Island Rentals - When selecting a pickup location on the North Island, the Ace vehicle will be dropped at the Ace Wellington City branch. From there the renter will pop onto the Ferry and head over to Picton were they will collect the next vehicle.
- South to North - When selecting a pickup location on the South Island, the Ace vehicle will be dropped at the Ace Picton branch. From there the renter will pop onto the Ferry and head over to Wellington were they will collect the next vehicle.
- Advance notice will be required with the Ace Rental Cars Team as to the date the renter will be crossing the island in the ferry.
- Please note a fee will apply if the vehicle is not returned to the same island the rental started on. Ace Rental Cars will charge for the actual cost of relocating the vehicle, this cost is up to a maximum of NZD$1,000.00 + GST.
11) FLEET AVAILABILITY AND CONFIRMATION
All ACE Reservations will be confirmed subject to general availability at the time of reservation.
12) CANCELLATIONS & NO SHOWS
Cancellations are permitted up to day of arrival with No Charge (except for the initial non-refundable deposit paid upon booing confirmation).
Ace Rental Cars will reserve the right to charge an Admin Fee equivalent to a 1 Day Rental Fee for any NO SHOW bookings.
13) ACE BRANCH LOCATION INFORMATION
Note: All Branches are closed on Christmas Day - 25th December.
The Terms - Winter Hours are between Easter (Tuesday 23rd April 2019) until Labour Weekend (Monday 22rd
October 2018) yearly. The terms – Summer hours are between Labour Weekend (Tuesday 23rd October 2018)
until Easter (Monday 22nd April 2019).
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Group Limited. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at 2/509 St Kilda Rd, Melbourne VIC 3004. Thank you for booking with us.